LEGAL

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Legal & Compliance

At Swift Route, the safety and integrity of your data and transactions are our top priority. Our systems follow internationally recognized standards to ensure that every payment, transfer, and wallet interaction is secure and legally protected.

User Protection Policies

KYC/AML Policy

All users and merchants must complete KYC verification before gaining full platform access.

Data Privacy

We never sell or share your personal or transactional data. We follow Ghana’s Data Protection Act, 2012 (Act 843) and GDPR-aligned controls where applicable.

Transaction Dispute Resolution

  • Users can open a dispute from their dashboard or contact support
  • Investigations start within 24 hours
  • Refunds/reversals (if applicable) processed within 5–7 business days

Certifications & Standards

Swift Route Ltd. operates in compliance with internationally recognised standards and regulatory frameworks to ensure the security, integrity, and privacy of all transactions and data.

ISO Certification

ISO/IEC 27001:2022

Information Security Management

Data Protection Commission

Data Protection Commission

Ghana Data Protection Act, 2012 (Act 843)

Staying Secure as a User

  • Use strong passwords and enable 2FA where available
  • Never share your login or wallet PIN
  • Log out after using shared devices
  • Report suspicious activity to: fraud@swiftroutegh.com
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